Return & Exchange Policy

Merchandise may be returned for a refund or exchange within 30 days of original purchase date. The following terms/conditions will apply:

• Item(s) must be in new and unused condition and must not have been washed or otherwise damaged.
• Item(s) must have been purchased directly from us, either online at vh07v.com, or in person at our shop or one of our craft fair appearances. Returns/Exchanges from any other retail outlet will not be accepted.
• Item(s) must be returned with a copy of your VH07V receipt, order number,  or packing slip and any included gifts (if applicable).
• Please include a note that clearly states what you looking to do (e.g. exchange or return) and specify the details (e.g. exact item and size you are looking to exchange your item for).
• Shipping and handling charges are non-refundable.
• Returned merchandise is subject to inspection before issuing a refund or exchange.
• Exchanges will require a second shipping charge fee.
• Sale, clearance or promo items cannot be exchanged or refunded.
• Discounted items (e.g. Black Friday sale items) cannot be exchanged or refunded at full price value.
• If a return invalidates a particular special or campaign that was used during the original order (e.g. The value of the return makes the required minimum for a "Free Shipping" special lower than the qualifying amount, etc.), any shipping charges will be deducted from the refund.
• If the return or exchange is a result of an error on our end (e.g. incorrect items/sizes in your order, etc.), please contact us here. We will make it right.

Ship all returns via US Postal Service with insurance and/or delivery confirmation to the address below (we are not responsible for any lost/damaged returns):

VH07V Returns, 
98-020 Kamehameha Hwy., #118,
Aiea, HI 96701

Mahalo for your continued support. If you have any questions, please don't hesitate to contact us here.