FAQs - Frequently Asked Questions

Please see below for our most Frequently Asked Questions (FAQs).

Yes, our gift cards are sold in denominations of $10, $25, $50 and $100 and can be purchased directly here.

For Standard (non-expedited) orders, we pull & process orders every day we're open with USPS coming to pick up in batches every Tuesday, Thursday & Saturday. Once processed, our system will automatically notify you - using the contact info you provided - with your tracking information (if applicable). Local (Hawaii) orders typically take a day or two through USPS from the time it is picked up. Mainland orders a few days more. Expedited orders are pulled and processed based on the type of shipping chosen by the customer. From time to time, same day shipping is not possible for Expedited requests (e.g. We received the order on a Monday or after hours when the store is closed, we are out of stock on a certain item, etc.). At which time, we will contact you immediately.

Yes! You can simply place your order online and choose the "Pick Up" option at checkout. Pick up location is at our Kaimuki location (1050 12th Ave, Honolulu, HI 96816). If you prefer to pick up at our Waimalu location (98-020 Kamehameha Hwy., #118, Aiea, HI 96701), please put in the request in the notes on your order. As we need to get it from Kaimuki to Waimalu, please allow an additional few days for us to get it there for you. We will let you know when it's ready for pickup. Mahalo!

Yes, we currently have two locations: 1) VH07V Kaimuki (1050 12th Ave, Honolulu, HI 96816) and 2) VH07V Waimalu/Aiea (98-020 Kamehameha Hwy., #118, Aiea, HI 96701).

At our two stores listed above (see hours at the bottom of this page), or at a select number of retail locations from Hawaii, to the mainland, to Japan who carry a limited selection of our goods. The details for this information can be found on our "Where to Buy" page here.

Now that we have a physical location, we will likely be scaling back on the amount of external pop-up events we do, but will definitely still be doing a handful of our favorites, including more off island events. To see what we have on our schedule, see our "Where to Buy" page here or follow us on social media for all the latest.

Yes! At checkout, just use your BnB's or hotel's address as your shipping address and include a note that has the details of your stay duration and we will time the delivery of your goods to arrive during that window. For BnBs, please be sure to pay close attention to your tracking info and be sure you are at the home at the time of the delivery as we cannot control what happens to your package once it is left at the doorstep. For hotels, just check in with the front desk who will have your package ready for you.

We accept AMEX, Apple Pay, Diners Club, Discover, Google Pay, JCB, MasterCard, Shop Pay & VISA. For our staff's safety, we don't accept Cash or Checks.

In short, VH07V spells ALOHA upside down and is meant to be a daily reminder for us to keep ALOHA in our hearts. See the full meaning of VH07V here.

The best way to reach us is through our online contact form here or you call call or text our Kaimuki store at 808-988-4078 (808-98-VH07V) or Waimalu store at 808-488-4078 (808-48-VH07V).